# Players can't wager points **URL:** \ **Category:** Bugs\ **Tags:** trivia, features\ **Created:** [August 10, 2024, 1:02am UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725 "2024-08-10T01:02:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![brianc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/brianc/32/445_2.png) [@brianc](https://community.crowdpurr.com/u/brianc)\ **Post date:** [August 10, 2024, 1:02am UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/1 "2024-08-10T01:02:49Z")
I have been testing the system before doing a live crowd release, and during the points wagering countdown, no points can be wagered with the default buttons or manual input. I’ve read other threads where this is an issue that was fixed back in October of '22 ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [August 12, 2024, 5:17pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/2 "2024-08-12T17:17:46Z")
Hi @brianc, we’re sorry to hear you encountered an issue. Would you be able to send a support ticket with the following details via email to [help@crowdpurr.com](mailto:help@crowdpurr.com)? For instance, our Development Team would like a bit more information such as the following: - The experience code where the issue occurred - The question number where the issue occurred - Additional details regarding the workflow leading up to the issue We sincerely appreciate your assistance and any information you can provide for our team’s review. ---
**Author:** ![brianc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/brianc/32/445_2.png) [@brianc](https://community.crowdpurr.com/u/brianc)\ **Post date:** [August 12, 2024, 5:35pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/3 "2024-08-12T17:35:31Z")
The experience code is SHKBY, and the question was Q11. I have since turned off the wager option off for that question since it wasn’t working. Process leading up to the issue, the wager window would initiate and show where players could bet points or choose the default options, but nothing could be entered or selected. ---
**Author:** ![jennifer](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jennifer](https://community.crowdpurr.com/u/jennifer)\ **Post date:** [August 21, 2024, 2:23am UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/4 "2024-08-21T02:23:29Z")
I am having the same issue on IJETJ ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [August 21, 2024, 4:38pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/5 "2024-08-21T16:38:24Z")
> [@jennifer](#): > > IJETJ Hi Jennifer, thank you for reporting this issue. We’d be happy to help! Would you be able to send a support ticket with the same details via email to [help@crowdpurr.com](mailto:help@crowdpurr.com)? For instance, our Development Team would like a bit more information such as the following: - The question number where the issue occurred - Additional details regarding the workflow leading up to the issue We sincerely appreciate your assistance and any information you can provide for our team’s review. Please note, the previous issue was due to the _Show Correct Answer_ or _Show Rankings Leaderboard_ viewer toggles not being initiated prior to the Points Wager question. Because toggling either view updates the points, not toggling either viewer display is designed to show “0 points” until either the Correct Answer or Rankings is shown. Upon reaching the Points Wager question without showing the correct answer or rankings, players would be unable to wager due to the “0 points”. ---
**Author:** ![jennifer](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jennifer](https://community.crowdpurr.com/u/jennifer)\ **Post date:** [August 22, 2024, 3:18pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/6 "2024-08-22T15:18:18Z")
I did. I haven’t heard anything back ---
**Author:** ![jennifer](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@jennifer](https://community.crowdpurr.com/u/jennifer)\ **Post date:** [August 22, 2024, 3:19pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/7 "2024-08-22T15:19:03Z")
I just submitted another ticket on a new issue that came up last night. Hopefully they will get to both ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [August 22, 2024, 5:47pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/8 "2024-08-22T17:47:00Z")
Hi Jennifer, Thank you for this update. It appears our team received the points wager report and has sent a follow-up email to capture a bit more information and details about the issue you encountered. However, corporate/private email servers may tend to capture emails in quarantine filters so it may help to add [help@crowdpurr.com](mailto:help@crowdpurr.com) to your contacts list so future emails don’t get captured. Please let us know if you continue to experience issues with receiving emails from our support team as we’d be happy to help. In the meantime, our Help Desk is available Monday through Friday from 8:30 AM - 6 PM Pacific Time and can be reached via the alternative contact methods below: - Live Chat _-_ You can find this on [crowdpurr.com](http://crowdpurr.com/) via the light blue Chat button on the website’s bottom right corner. - Call or Text _-_ You can call or text us via our phone number at (626) 684-4460. ---
**Author:** ![tom](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/tom/32/406_2.png) [@tom](https://community.crowdpurr.com/u/tom)\ **Post date:** [December 11, 2024, 2:59am UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/9 "2024-12-11T02:59:47Z")
same problem 2 weeks in a row with wager questions. 5U3QS. Question 10. Answer show on presentation view, but not on players devices. ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [December 11, 2024, 8:57pm UTC](https://community.crowdpurr.com/t/players-cant-wager-points/725/10 "2024-12-11T20:57:14Z")
Hi Tom, Thank you for reaching out. It looks like we’ve received your wager question report via our support desk and we’re happy to assist you further via the existing thread to obtain further details of the issue you encountered. In the meantime, please let us know if there’s anything else you’d like to share as we’d be happy to help.