# \[SOLVED\] Blank Banner Ad **URL:** \ **Category:** Bugs\ **Created:** [December 23, 2022, 7:15pm UTC](https://community.crowdpurr.com/t/solved-blank-banner-ad/548 "2022-12-23T19:15:47Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dandeibert](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/dandeibert/32/20_2.png) [@dandeibert](https://community.crowdpurr.com/u/dandeibert)\ **Post date:** [December 23, 2022, 7:15pm UTC](https://community.crowdpurr.com/t/solved-blank-banner-ad/548/1 "2022-12-23T19:15:47Z")
![Screen Shot 2022-12-22 at 11.02.26 PM](https://canada1.discourse-cdn.com/flex031/uploads/crowdpurr/original/1X/eefa12f529844e480111c8ef6f55fbb01e9f99be.jpeg) Not sure if this is a bug or not but last night, I had a couple of different people tell me that this blank banner ad was causing them scrolling problems. They also told me that this blank ad has been on their screens for many of our past games. I had not noticed it before. Why are people seeing this? ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [December 28, 2022, 1:17am UTC](https://community.crowdpurr.com/t/solved-blank-banner-ad/548/2 "2022-12-28T01:17:33Z")
Hi @dandeibert, We’re sorry you’ve encountered this issue. While we haven’t received any similar reports regarding this issue, we’d be happy to look into this further. Would you be able to send over the Experience Code for this game to our Help Desk at [help@crowdpurr.com](mailto:help@crowdpurr.com) for our team to investigate this further? ---
**Author:** ![RossN](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/rossn/32/74_2.png) [@RossN](https://community.crowdpurr.com/u/RossN)\ **Post date:** [September 6, 2024, 7:45pm UTC](https://community.crowdpurr.com/t/solved-blank-banner-ad/548/3 "2024-09-06T19:45:56Z")
This was due to a temporary bug that has been solved and is no longer an issue.