# \[SOLVED\] Spinning Graphic on Questions Screen **URL:** \ **Category:** Bugs\ **Created:** [June 13, 2022, 11:19pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442 "2022-06-13T23:19:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![doc.proctor.sc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/doc.proctor.sc/32/163_2.png) [@doc.proctor.sc](https://community.crowdpurr.com/u/doc.proctor.sc)\ **Post date:** [June 13, 2022, 11:19pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/1 "2022-06-13T23:19:04Z")
OK, it’s official… I HATE the spinning graphic on the questions screen! Is there a way to turn it off? ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [June 14, 2022, 5:20pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/2 "2022-06-14T17:20:02Z")
Hi @doc.proctor.sc, we’re happy to help! However, would you be able to send a screenshot of the specific spinning graphic you are currently referring to? Alternatively, please feel free to send this over to our Help Desk email at [help@crowdpurr.com](mailto:help@crowdpurr.com) if you’d prefer. ---
**Author:** ![doc.proctor.sc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/doc.proctor.sc/32/163_2.png) [@doc.proctor.sc](https://community.crowdpurr.com/u/doc.proctor.sc)\ **Post date:** [June 14, 2022, 7:01pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/3 "2022-06-14T19:01:07Z")
[https://photos.app.goo.gl/6G2BEvB3M4rwct4N9](https://photos.app.goo.gl/6G2BEvB3M4rwct4N9) Photo [https://photos.app.goo.gl/SCMzBsuvSVx49AS89](https://photos.app.goo.gl/SCMzBsuvSVx49AS89) Video clip ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [June 14, 2022, 9:06pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/4 "2022-06-14T21:06:30Z")
Hi @doc.proctor.sc, thanks for sending this over. Indeed, it looks like the _spinning graphic_ may be loading due to the specific browser you’re using; however, we’d be happy to assist you with troubleshooting this glitch. - What browser are you currently experiencing this on? (i.e. Firefox, Chrome, Safari, Microsoft Edge) - If possible, what version is the browser using at the moment? - Do you happen to have any plug-ins or extensions installed on the browser that may affect loading in [app.crowdpurr.com](https://app.crowdpurr.com)? - Lastly, does this issue occur when using an entirely different web browser on the same device? ---
**Author:** ![doc.proctor.sc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/doc.proctor.sc/32/163_2.png) [@doc.proctor.sc](https://community.crowdpurr.com/u/doc.proctor.sc)\ **Post date:** [June 15, 2022, 12:29pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/5 "2022-06-15T12:29:52Z")
It appears to only be happening on Chrome. Chrome is up to date Version 102.0.5005.115 (Official Build) (64-bit) ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [June 15, 2022, 4:17pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/6 "2022-06-15T16:17:29Z")
Hi @doc.proctor.sc, Thank you for these continued details. Our team is currently working on reproducing the spinning graphic; however, we do have one follow-up question as they continue doing so. Have you tried clearing out your web browser cache? Clearing out a browser cache may help load the newest version of a website. ---
**Author:** ![doc.proctor.sc](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/doc.proctor.sc/32/163_2.png) [@doc.proctor.sc](https://community.crowdpurr.com/u/doc.proctor.sc)\ **Post date:** [June 21, 2022, 5:35pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/7 "2022-06-21T17:35:23Z")
OK, I figured it out. It was the “OffCloud” Chrome extension that was causing the problem. ---
**Author:** ![jemma](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.crowdpurr.com/jemma/32/380_2.png) [@jemma](https://community.crowdpurr.com/u/jemma)\ **Post date:** [June 21, 2022, 11:27pm UTC](https://community.crowdpurr.com/t/solved-spinning-graphic-on-questions-screen/442/8 "2022-06-21T23:27:46Z")
Hi @doc.proctor.sc, Thanks for the update! We’re glad to hear this issue has been resolved.