Hello! I’ve encountered something unique. We were testing out at the office, and I had a colleague make multiple burner accounts to figure out the answers to a crowd controlled question. I was able to disable multiple logins, and remove his player profile in the “Leads Tab” but I can’t remove the ranking his profile had. Is there a way to remove it without erasing the rest of the content?
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Hi @tom1 ,
Thanks for reaching out! I’m happy to help.
Removing participants from the purple Leads tab –> Participants list is actually designed to remove the player’s rankings, scores, lead capture, etc. As you mentioned creating multiple accounts to test out a game, do you happen to recall if there were duplicate player accounts with the same name? For instance, if two Player As were created and one was deleted, the second Player A may still appear on the rankings.
If you have any further questions, please do not hesitate to reach out to our Help Desk at help@crowdpurr.com with the specific Experience Code and details as we’d be happy to assist you further.
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Slightly off topic, but would it be possible for these dormant users to time out and come off the list automatically. I have users that occasionally have difficulty getting in and may try more than once, creating ghost users.
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