Video playback on questions buffering and hardly starts

1

We had our first dry run of trivia last night. Almost all of the videos just buffered and barely played. A lot of time was spent building out 50 questions to have 90% of them just be questions. The videos were an important part to answer the questions.

What can be done to have videos playback immediately, even if it means having them on the computer?

2

Hi @raleighmoose1318,

I’m sorry to hear you encountered an issue.

We’d be happy to look into this issue further; however, we’d like to gather further information to forward to our team. If possible, would you be able to send details of the following questions to our Help Desk email at help@crowdpurr.com?

  • The Experience Code of the trivia in question
  • What view the YouTube videos were buffering on (i.e. Presentation View, Particpiant View, or both)
  • The type of device, web browser, and internet connections the videos were buffering on during the dry run (i.e. iPhone using Safari and cellular data, Android using Chrome on WiFi, etc.)

These details will be very helpful for our team as they investigate the buffering issues.

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